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Business Flashcards

Management and Leadership – Zappos

Zappos was created and made possible by a changing business-environmental factor. This factor ispolitical.legal.technology.competition.socio cultural. technology
The style of leadership at Zappos is most closely aligned withautocratic leadership.free-rein leadership.equity financing.participative leadership.country club management. free-rein leadership.
Companies often use ______________ to create long-term strategic plans for the organization.a strategic matrixan organizational charta planning zonea SWOT analysiscontingency plans
Companies often use ______________ to create long-term strategic plans for the organization.a strategic matrixan organizational charta planning zonea SWOT analysiscontingency plans a SWOT analysis
Zappos trains, educates, and gives its employees the knowledge to make decisions in the workplace. This philosophy is referred to asselling.educating.managing.direct investment.enabling. enabling
The customer who purchases the product from Zappos would be calleda Zappo.an external customer.an owner.an internal customer.a happy customer. an external customer.

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