Business Flashcards

Business 6-9

Management can achieve its goals by coordinating what four types of resources Material, informational, human, and financial
Coordinating people and the other resources of an organization to achieve the goals of the organization is the process of Management
Airplanes, crates, and trucks represent __________resources for Federal Express Material
Lawyers, accountants, and engineers are ________ resources of Microsoft Human
Revenues, proceeds from stock sales, and loans from bank are ________ resources for Sears Financial
As an upper level manager for Microsoft, Rodney is one of many people responsible for allocating organizational resources in order to achieve the key goals of a company. Specifically, Rodney is in charge of collecting and analyzing data on consumer preferences in personal computer design and technology ans is thus responsible for what general type of resource Informational
Planning, organizing, leading/motivating, and controlling make up the Four basic functions in the management process
Specific statements detailing what the organization intends to accomplish over a short period of time are called Objectives
A SWOT analysis is an identification and evaluation of a firm’s strengths, weaknesses, ___________, and threats Opportunities
Which of the following is external to a firm and exists independently of a company Opportunities
Which of the following would least likely to be considered a threat to an organization Human resources of an organization
Grouping resources and activities to efficiently and effectively accomplish a result is called Organizing
The process of evaluating and regulating ongoing activities to ensure that goals are achieved is known as Controlling
A large computer company provides well-being seminars free to its employees and provides them with a fitness facility to encourage physical and mental health. The company hopes this will create a satisfying work environment. Which managerial function does this involve Motivating
American Airlines has established a goal of increasing its profits by 12 percent next year. To ensure that the goal is reached, management monitors profits on a monthly basis. After three months, if profits have not increased by 3 percent, management will take corrective action to get the company on track. By doing so, management is carrying out its ___________ function Controlling
The CEO’s role at General Electric requires him to spend a great deal of time on planning. This indicates that he is a(n) __________manager Top
Chris Gomez is a plant manager for national Manufacturing Company. With regard to levels of management, Chris is a(n) _________manager Middle
A manager who coordinates the activities of operating employees is a(n) ________manager First-line
A manager who has the ability to see the big picture of an organization and to understand how the various parts of the organization can fit together has ________skills Conceptual
Specific skills needed to accomplish specialized activities such as drafting and welding are known as _________skills Technical
A manager with _______skills has the ability to deal effectively with people inside and outside the organization Interpersonal
A former CEO at International Telephone and Telegraph has a reputation for publicly humiliating subordinates who annoyed or disappointed them. This manager obviously needed to improve his ________ skills Interpersonal
Mondell’s lack of effective writing skills and his challenges in speaking to groups of people is causing stress in his job. He is becoming very aware that he needs to improve his _______skills Communication
Although Frank is not in top management, he is charismatic and well liked by others in his organization. Other employees often look to Frank to see how he reacts to new policies implemented by top management, and they follow his lead. Frank has _______ leadership in his organization Informal
Shyana has formal power in the Coffee Lovers, Ltd. organization while Sam has informal power. One of the primary differences between Shyana and Sam is that Shyana has ________ within the organizations while Sam does not Authority
Vice president, marketing — Regional sales manager — District manager — Sales supervisor represents a(n) Chain of command
Legal services and public affairs are ________ types of jobs, so they do not fit directly into the chain of command Advisory
The various tasks in IBM’s manufacturing plant are arranged so that one worker draws the wiring, another strengthens the wires, a third cuts them, a fourth inserts them, and a fifth seals them together. This is an example of job Specialization
A benefit of job specialization is that it Is easier to train new employees
When a worker has to learn only a specific, highly specialized task, that individual should be able to learn to do it efficiently. However, this efficiency could eventually become inhibited by job monotony and boredom. This situation could be alleviated through Job rotation
Grouping jobs into manageable units according to some reasonable scheme is known as Departmentalization
Location, product, function, and customer are common bases for a firm’s Departmentalization
A computer manufacturer is first divided into the following groups: Home Office/Personal Use, Small Business, Large Business, and Educational Institutions. Within each of these divisions, management is organized into finance, operations, marketing, and human resources. This company is organized first by ________, then by ________ Customer; Function
General Motors has separate divisions for Chevrolet, Pontiac, Oldsmobile, Buick, and Cadillac. This is an example of departmentalization by Product
A firm organized on the basis of retail customers and wholesale customers utilizes the concept of departmentalization by Customer
The assignment of part of a manager;s work authority to a worker is called Delegation
Janet is a runner for a large law firm. Her duties include purchasing supplies for the copy room. Janet was given permission by the office manager to sign credit-card receipts when making purchases. Janet has been given ________ to use the firm’s credit card Authority
The degree of centralization of an organization is based on the Delegation of authority
The more complex and uncertain a company’s environment, the more likely it is that the company will Decentralize the organization
A common characteristic of a centralized organization is Decision making by a few top-level managers
Rockwood International needs to make risky decisions on a daily basis. Therefore, its managers are likely to Centralize decision making
A biotechnology company is constantly faced with important decisions that are likely to have severe consequences on the future of the company. The top managers should Exercise centralized decision-making authority
The head of the marketing department of CBS Environmental, Inc., supervises twelve people in her department. This represents her Span of management
Zyquila is a manager in an organization where a great deal of interaction is required between herself and her workers and new problems arise frequently. Zyquila is likely to have A narrow span of control
Many organizations today are moving toward a(n)________ organization in an effort to get decisions made more quickly and action plans implemented more rapidly Flatter
A manager with few subordinates is said to have a Narrow span of control
A span of control may be wide when Few new problems are expected to arise
George Brown is a regional sales manager of Unisys, a large manufacturer of computer systems. As such, George is responsible for salespeople throughout the region, and he must interact with them frequently to solve problems. Which of the following descriptions is most characteristic of Unisys and its sales managers Narrow span of management control and tall organization height
A consulting manager at SAP America has a very side span of control. This is probably because the Manager and his or her subordinates are very competent
The number of layers, or levels, in a firm is referred to as the firm’s Organizational height
Generally speaking, a narrow span of management implies that the height of the organization will be ________; a wide span of management implies that the height of the organization will be ________ Tall; Flat
A small restaurant with wait staff that reports to staff managers who reports to a floor manager who report to the restaurant manager is a clear example of a __________ organizational structure Line
A basic difference between line managers and staff managers is that the line managers have ________ which staff managers rarely have Authority
When line managers in an organization encounter issues that a staff member with specialized expertise can assist with, the staff member they consult with has ________ authority Advisory
In an organization with a matrix structure, authority flows both Down and across
Airo Corporation has a traditional structure. It wants to change to a project structure that will allow more interaction among functional groups. Which structure would you suggest Matrix
Gio is in charge of making sure the raw steel brought into her company’s factory is turned into high-quality bearings for sale to customers. Gio is a(n) ________ manager Operations
John works for Texas Instruments. His task involve traveling to nearby colleges, interviewing students for hire after graduation, selecting certain ones to be invited for an office visit, and acquainting them with the facilities. He is in which phase of the HRM process Acquiring human resources
Activities that increase employees satisfaction such as surveys, employee communication programs, exit interviews, and fair treatment are all part of which phase of the human resources management process Maintaining human resources
Generally, human resources management is a responsibility shared by line managers and HRM specialists
Information on evolving technologies, industry staffing practices, projected economic trends, the particular company’s future business ventures, new products, and projected expansions or contractions of certain product lines can be helpful in predicting Human resource demans
When sales drop each summer at Vail Mountain Resorts, a high-quality destination ski area, the resort owners temporarily have too many employees to service the reduced number of tourists that enjoy the area during the warmer months. In this situation, the resorts most likely would Lay off workers
When people from a variety of different countries and educational and work experience backgrounds come together to work on a project, they often have varying perspectives on given issues. This benefits the company in the form of Better problem solving
Martin Enterprises wants to ensure that it thoroughly understands all of its jobs so that it can determine the qualifications each job demands. To do so, Martin would first Conduct job analysis
Gabriela wanted to know about the skills and experiences needed to qualify for a management position with JCPenny. Thus, he called and asked the personnel specialist to send him a job Description
When Foot Locker, a retailer of athletic shoes, wanted to study the various elements and requirements of the positions needed to staff a store in a large mall, it most likely began by Instituting a job analysis procedure
The process of attracting qualified job applicants is called Recruiting
Atlas Company pays workers $500 for recommendations that result in a hiring. In two years, the company has hired at least forty people through this program. Atlas Company is fulfilling its employment needs by using ________ as a recruiting source Employee referrals
All of the following are sources of external recruiting except Promotion of a current employee
You were asked to write a report to management indicating the primary advantage of external recruiting. You chose to focus on external recruiting’s abilities to ________ as its primary advantage Bring in new perspectives and varied background
One organization carefully observes candidates’ mannerisms, another uses gut feelings, and still another compares the candidates’ grade point averages when making a ________ decision Selection
Misumi wants to impress prospective employers with a summary of her background and qualifications for a management position. Her father, who is a businessperson, suggested sending a(n) Resume
The interview is part of Selection
Perhaps the most widely used selection technique is the Interview
People who can verify background information and provide personal evaluations of candidates References
What is cultural diversity, and why is it an important issue? It is differences among people in a workforce owing to race, ethnicity, religion, age, gender, and physical or learning abilities. It is important because it improves creativity and fresh view points for problem solving and decision making
To learn the exact nature of a job, we may use job analysis, a job description, and a job specification. For what purpose is each used? What information would a job description contain? A job specification? Job Analysis: Studying jobs to determine requirements. Job description: List of elements for a job–Duties, conditions, responsibilities. Job specification; List of qualifications to perform a job–Skills, abilities, education, experience

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